Ms. K

PROFESSIONAL SYNOPSIS ♦ Experienced training manager professional with over 6 years of experience in strategizing and delivering Learning & Development programs, Talent Development, and Soft Skills Training in India ♦ Adroit in setting up and building Learning functions, facilitation of L&D programs, and Training lifecycle framework (TNI/TNA to program delivery, monitoring of budgets and effectiveness) ♦ Change Enabler & an expert in supporting Personality Development including Grooming, Communication, Mannerism, Consulting/HR and Soft Skills training to Agents, New Recruits, Refreshers Training, etc. ♦ Facilitation of Group workshops on self-growth. ♦ Manage team members, guide, and mentor work progress. ♦ Excellent interpersonal, Communication, and analytical skills. ♦ Strong Management, organizational, and decision-making skills with a demonstrated commitment to personal development. ♦ Take a strategic approach to training by assessing the current skills of the workforce and devising programs to develop new skills. EXPERTISE Learning& Development Strategy Ability to moderate large groups Managed training program as per client needs. Team Leadership Employee Training. Training Need Analysis Skills and Capability Building Facilitation of L&D Programs Leadership Development Business Story Telling SWOT Evaluation - Public Speaking Consultative Approach Stakeholder Management Mentoring & Coaching